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Shipments 

We use following courier services :

JNE ( www.jne.co.id) Click here

TIKI  ( www.tiki-online.com ) Click here


Domestic Orders: Please allow up to 1 - 5 working days for shipping depending on the destination cities (Certain distant cities might added more days).  
 
When placing your order, please take into consideration that we ship orders Monday through Friday. Payment confirmation received on weekends and holidays will be checked on the next business day.

Please allow 1 day after payment confirmation for us to check your payment, do quality control of your merchandise, and pack your order before we ship them on the next day

JAKARTA AREA: Estimated delivery times: 2-3 working days after shipment.  
OTHER CITIES IN INDONESIA: Estimated delivery times: 2-5 working days after shipment.    


SHIPPING FEE

  • We offer free shipping to Jakarta area on all orders (no minimum transaction needed).
  • Shop over IDR 450.000 and enjoy free shipping to Jakarta
  • Please refer to http://www.jne.co.id or http://www.tiki-online.com for domestic rates. International rates are upon request.
  • International rates may change based on exchanged rate. Shipping cost will appear together with your total after check out.
  • Customers will be charged shipping fees based on the weight of their order. If the accumulated weight exceeds 1 kg, another kg will be added to shipping fees. Weight of every item is stated on the product detail page.

       

SHIPPING RULES & RESTRICTIONS
 

  • We do not responsible in risk of loss of the merchandise after JNE or TIKI delivers to the address.
  • We do not take responsibility if JNE or TIKI can't deliver the package in time do to incomplete address, misspelled address or no recipient at the address. Please check your JNE or TIKI shipping code in the 'Track Order' links at the top of the page and call JNE customer service (021-2927 8888) and TIKI customer service (021-500 125) to deal with the problem.
  • Free shipping will be given if there are mistakes on order(s).

         
TRACKING YOUR SHIPMENT

Once your order has been shipped via JNE ( www.jne.co.id) and TIKI (www.tiki-online.com) you will receive an automated e-mail with your tracking information. Your tracking information can also be found by logging into your account and viewing your orders.

Click here to Trace & Tracking your Order by JNE

Click here to Trace & Tracking your order by TIKI

RETURNS & EXCHANGES


We believe happiness is the best policy. We want you to love shopping online as much as we do, and we understand when something arrives and doesn't meet your expectations. If something isn't right, please contact us for friendly order assistance and we'll do our best to fix it! Please note that we are only able to offer size exchanges and exchange for items with manufacturing mistakes. There is no charge to exchange items for a different size, however all exchanges are based on stock availability. Simply contact our customer service and send the item(s) back to us within 14 days after purchase. Shipping is also free on the replacement item (limited to 1x exchange).